Assistant Vice President; Consultant - Apps Prog sought by Merrill Lynch. Reqs: MS or equivalent & 2 yrs exp. Must have exp w/ all of the following: contact cntr pltfrms/apps (e.g., IVR, CTI, ACD/PBX) at a lrg fincl srvcs prvdr incl apps used to srvce custmrs in Consumer Bnkng & Wealth Mngmt w/in a variety of channels; in a high-tchnlgy fincl srvcs envrnmt in call routng & e-mail rspnse capabilities is ncssry to prvde anlytcl rprtng & elctrnc channel servicng solutns to these LOBs; the core capabilities of Genesys CTI sftwre incl call routng, reportng & multi-channel apps; & SDLC processes for prjct dlvry at a lrg fincl srvcs providr. Job site: Jacksonville, FL. Reference # 1623755 & submit resume to Merrill Lynch NY1-050-03-01, 50 Rockefeller Plaza, New York, NY 10020. No phone calls or e-mails. EOE.
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